[asterisk-users] asterisk queues in off-hook mode ?

Richard Mudgett rmudgett at digium.com
Tue Dec 19 15:05:22 CST 2017

On Tue, Dec 19, 2017 at 2:56 PM, Khalil Khamlichi <
khamlichi.khalil at gmail.com> wrote:

> Hi,
> I am looking to configure asterisk queues in off-hook mode, that is,
> the agent calls into the system and stays connected to this call, when
> new customer calls, he is redirected to the queue which should
> distribute to connected agents.  is this possible on teh actual
> app_queue or we would need to implement it using ARI.
> Thanks in advance.

You need to use app_queue[1] with app_agent_pool[2][3][4] for your agents.


[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_Queue
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