[asterisk-users] Realtime queue & agent groups

[Jonas Kellens]

Hello

I'm a bit confused on how to group agents (give agents a group number) 
when using realtime queues.

I read on the wiki :

  * If you include groups in your queue definition the calls get routed
    in the order of the group regardless of the specified strategy. So I
    just have a member= line for each agent.

member => Agent/@1 ; a group
member => Agent/501 ; a single agent
member => Agent/:1,1 ; Any agent in group 1, wait for first available, 
but consider with penalty


In my realtime database I have table queue_members :

+----------+----------------+-----------------+--------------------------------------------+-----------------+---------+--------+
| uniqueid | membername     | queue_name      | 
interface                                  | state_interface | penalty | 
paused |
+----------+----------------+-----------------+--------------------------------------------+-----------------+---------+--------+
|     2916 | testacc77000   | queue7700q4     | testacc77000 
|                 |       0 |   NULL |
|     2917 | testacc77001   | queue7700q4     | testacc77001 
|                 |       3 |   NULL |
|     2843 | testacc77000   | queue7700q4     | testacc77000 
|                 |       0 |   NULL |
|     2905 | testacc7700905 | queue7700q5     | testacc7700905 
|                 |       0 |   NULL |
|     2888 | testacc77000   | queue7700q5     | testacc77000 
|                 |       0 |   NULL |
|     2900 | testacc77000   | queue7700q5     | testacc77000 
|                 |       0 |   NULL |
|     2901 | testacc77001   | queue7700q5     | testacc77001 
|                 |       0 |   NULL |



How do I define a group to a certain agent/member in this case ?





Kind regards

J.


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20161027/b8fa9207/attachment.html>