[asterisk-users] Force hangup not working on stuck channel

John Kiniston johnkiniston at gmail.com
Thu Nov 3 11:56:59 CDT 2016

I always set a TIMEOUT(absolute) on calls across trunks to something
reasonable like 10 hours, that way calls should end in a sane amount of
time even if something weird happens.

Otherwise I've always had to do a reload when I couldn't hang up from the

On Thu, Nov 3, 2016 at 9:16 AM, Carlos Chavez <cursor at telecomabmex.com>

> I am unable to force a hangup on a channel that has been stuck for over
> two days:
> IAX2/from-CD-11006   oficina              2770                1 Up
> Dial         IAX2/to-CD/2883           3467130007      46:24:59 Sotelo
> Sotelo      IAX2/to-CD-20713
> I have tried "hangup request IAX2/from-CD-11006" several times but no
> joy.  I also see the following in the CLI:
> [Nov  3 10:05:54] WARNING[2879]: chan_iax2.c:4936 handle_call_token: Too
> much delay in IAX2 calltoken timestamp from address X.X.X.X
> This is an IAX2 trunk between two Asterisk 1.8 servers (I know it is old
> but new client so haven't had time yet to upgrade to 13).  Because this
> channels is stuck
>  all other calls between servers are not working.  The only way I have
> found to resolve the problem is to stop and restart Asterisk.  This is
> obviously a great inconvinience so is there a way for force iax to unload
> even if there are channels in use?  Or any other way to kill these stubborn
> channels?
> --
> Telecomunicaciones Abiertas de México S.A. de C.V.
> Carlos Chávez
> dCAP #1349
> +52 (55)9116-91161
> --
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