[asterisk-users] How is Queue avg holdtime and avg talktime calculated

[Israel Gottlieb]

Thanks
For reports i dont those numbers but i use it for a wallboard and would
like to know what timeperiod is taken into account when mesuring the moving
average?


On Wed, May 11, 2016 at 1:02 PM, Ishfaq Malik <ish at pack-net.co.uk> wrote:

>
>
> On 11 May 2016 at 10:59, Ishfaq Malik <ish at pack-net.co.uk> wrote:
>
>>
>>
>> On 11 May 2016 at 10:24, Israel Gottlieb <isrlgb at gmail.com> wrote:
>>
>>>
>>> Hi all
>>>
>>> How is avg hold time and avg talktime calculated and over long a period
>>> of time?
>>>
>>> Thanks,
>>> Israel
>>>
>>>
>> Hi Israel
>>
>> If you are referring to the output of the queue show <queue-name> command
>> then this is the response I received when asking this question previously:
>>
>> "Welcome to business logic embedded into app_queue.  The issue with the
>> queue show command rendering stats, is what timeframe are the stats
>> aggregated over?  IIRC, the calculations are using a moving
>> average[1].
>>
>> [1] http://en.wikipedia.org/wiki/Moving_average"
>>
>> If you want to find an average over a fixed period of time, your best bet is analysing the queue log. We had to do this ourselves when implementing a Dashboard with figures for the day.
>>
>> We found the figures outputted by the queue show <queue-name> command to be misleading.
>>
>> Regards
>>
>>
>> Ish
>>
>>
>>
>>
> You can find my previous query and responses here:
>
> http://comments.gmane.org/gmane.comp.telephony.pbx.asterisk.user/282395
>
>
>
> --
>
> Ishfaq Malik
> Department: VOIP Support
> Company: Packnet Limited
> t: +44 (0)161 660 2350
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> e: ish at pack-net.co.uk
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>
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>
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