[asterisk-users] Early Media Dialplan Issue

[Bobby Hakimi]

Replace vicidial with a better dialer :)
On May 9, 2016 10:39 AM, "Dan Adkins" <dadkins at tenpointcomplete.com> wrote:

> Hello all,
>
>
>
> Our company is working with a third party predictive dialer application
> that uses Asterisk 10.8.0 as its underlying telephony engine.  For several
> months, we have had issues with the execution of the dialplan due to early
> media packets being sent from our SIP provider.  My understanding of the
> problem is that an early media message arrives and the dial plan begins its
> execution, AMD hears silence and passes the connection to an agent.  The
> agent ends up with either a constant ringing or a connection without audio.
>
>
>
> Despite an active maintenance contract, the dialer company has given up
> trying to solve the issue.  Furthermore, they have no immediate plans to
> upgrade the underlying version of Asterisk.  I do have root access to the
> server but would be hesitant to make changes outside of the Asterisk
> configuration files.
>
>
>
> My question is twofold.  First, is there anything that I could adjust in
> one of the Asterisk configuration files that would take care of this
> problem?  Alternatively, is there a hardware\software  approach to
> filtering these packets?  As a side note, we do have a couple of Adtran
> 916e routers that could be used if they would be of any help.
>
>
>
>
>
>
>
> *Dan Adkins*
>
> IT Manager - TenPoint Complete
>
>
>
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