[asterisk-users] Queue grouping - how can it be implemented?

Sebastian Nielsen sebastian at sebbe.eu
Wed Jun 15 03:27:32 CDT 2016

I have a Asterisk set up. In this, I want to use queues.


Now I want to group "agents" into groups, such as so if one phone in a group
is busy, the whole group is considered busy.












If there is three persons in queue, then, then, first, all 4 phones should
ring. Now lets say Mom takes the call via the Mobile.

Now, for the next call in queue, only Dad and DadsMobile should ring. He
picks up the call via the home phone.


Now, even if SIP/Mom and SIP/DadsMobile is vacant, both groups should be
considered busy, and the third person in queue, has to wait in queue until
either SIP/MomsMobile or SIP/Dad is complete with the call.


How can this be implemented? Can it be implemented with the standard Queue
application through advanced dialplan programming or does it need something
completely custom?

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