[asterisk-users] Polycom SoundStation IP 6000 does not register

Wed Dec 21 03:24:34 CST 2016

Hi,

I do not have a switch to mirror the traffic... I am only remotely 
connected to the office, where all is set up.
I have full control over asterisk and the phone and I tcpdumped the 
traffic coming from the phone.
The weird thing is... if I configure the SIP-Server Setting to use TCP 
on Port 80, I see REGISTER requests.
If I configure to use UDP only on Port 5060, I do not see nothing at 
all... not a single Request coming
from the phone... and, yes... It is sure for 100% that there is no 
firewall or something else mangeling
in between... another Hardphone works as expected using the same 
Netzworkcable on the same Networkplug
with UDP on Port 5060...
Meanwhile I tried all available firmware-Versions, with and without 
provisioning. I am wondering about
downloads, the phone is trying to receive from downloads.polycom.com 
that constantly fail (yes, these
files do not exists there, the phone can communicate with the internet...)
On the other hand, I don´t think that this has something to do with the 
problem, as the phone tries to
REGISTER when I use TCP / 80....

Olivier, would you mind and mail me your config-files and some 
screenshots from the phone-webconfig?
Which software-versions are you using?

thank you,
yves

if someone wants to take a look at the phone-logs:

boot-log
000002.335|so   |*|01|---------- Initial log entry ----------
000002.335|so   |*|01|+++ Note that Updater log times are in GMT +++
000002.335|boot |*|01|Initial log entry. Current logging level 3
000002.335|copy |*|01|Initial log entry. Current logging level 3
000002.335|utilm|*|01|Initial log entry. Current logging level 4
000002.335|hw   |*|01|Initial log entry. Current logging level 4
000002.335|ethf |*|01|Initial log entry. Current logging level 4
000002.335|dns  |*|01|Initial log entry. Current logging level 3
000002.335|curl |*|01|Initial log entry. Current logging level 3
000002.335|sec  |*|01|Initial log entry. Current logging level 4
000002.641|wdog |*|01|Initial log entry. Current logging level 4
000002.641|lldp |*|01|Initial log entry. Current logging level 3
000002.641|cdp  |*|01|Initial log entry. Current logging level 3
000002.641|key  |*|01|Initial log entry. Current logging level 4
000002.642|so   |3|01|Platform: Model=SoundStation IP 6000, 
Assembly=3111-15600-001 Rev=W Region=
000002.642|so   |3|01|Platform: Board=3111-15600-001 B 0
000002.642|so   |3|01|Platform: MAC=0004f2070cd3
000002.643|so   |3|01|Platform: BootBlock=3.0.4.0001 (15600-001) 
11-Jul-12 08:53
000002.644|so   |*|01|Platform: BootL1=Standalone.0008 26-Feb-08 14:11:56
000002.644|so   |3|01|Application, main: Label=Updater, Version=Azurite 
5.0.5.2324 09-Dec-13 15:31
000002.644|so   |3|01|Application, main: P/N=YYYY-YYYYY-YYY
000002.644|log  |*|01|Install file upload callback for 'Updater'

000002.644|app1 |*|01|Initial log entry. Current logging level 3
000002.645|cfg  |*|01|Initial log entry. Current logging level 2
000002.651|app1 |3|01|Application, load: Type=SIP, Version=4.0.4.2906 
18-Apr-13 01:11
000002.652|boot |*|01|Using TFFS for flash load
000002.652|boot |*|01|Code length:         0x0097A585
000002.652|boot |*|01|Code checksum:       0x4B86ABFB
000003.631|so   |3|01|Link status is Net up Speed 100 full Duplex.
000017.497|app1 |4|01|Loaded application sip.ld from local system 
successfully.

App-log
001139.870|app1 |*|03|Manual Reboot
001139.870|so   |5|03|soAudioChannel compiledOffsetsApply error: 
unrecognized verAudio 11 for headset
001140.026|so   |*|03|SoNcasC::procMsg: Client service shutdown complete
001144.025|wdog |*|03|Watchdog Expired: tSup
000004.975|log  |*|03|---------- Initial log entry ----------
000004.975|so   |*|03|Platform: Model=SoundStation IP 6000, 
Assembly=3111-15600-001 Rev=W Region=
000004.975|so   |*|03|Platform: Interface    eth0 MAC=0004f2070cd3
000004.977|so   |*|03|Platform: BootBlock=3.0.4.0001 (15600-001) 
11-Jul-12 08:53
000004.977|so   |*|03|Platform: BootL1=Standalone.0008 26-Feb-08 14:11:56
000004.977|so   |*|03|Platform: Updater=5.0.5.2324 09-Dec-13 15:31
000004.977|so   |*|03|Application, main: Label=SIP, Version=Mink 
4.0.4.2906 18-Apr-13 01:11
000004.977|so   |*|03|Application, main: P/N=3150-11530-404
000004.977|rdisk|*|03|RAM disk created, size: 8,388,608 bytes
000004.978|ocsp |*|03|O.C.S.P. Enabled = 0
000004.978|tls  |*|03|Initial log entry. Current logging level 4
000004.998|pmt  |*|03|Initial log entry. Current logging level 4
000004.998|wdog |*|03|Initial log entry. Current logging level 4
000004.998|ethf |*|03|Initial log entry. Current logging level 4
000004.998|hw   |*|03|Initial log entry. Current logging level 4
000004.998|ares |*|03|Initial log entry. Current logging level 4
000004.998|dns  |*|03|Initial log entry. Current logging level 4
000004.998|cfg  |*|03|Initial log entry. Current logging level 4
000004.998|dot1x|*|03|Initial log entry. Current logging level 4
000005.000|cfg  |*|03|RT|Network eth0 link went up
000005.000|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
000005.105|lic  |*|03|Initial log entry. Current logging level 4
000005.105|lic  |4|03|cfgCfsFlashKeyScratchLoad: key is blank
000005.433|curl |*|03|Initial log entry. Current logging level 4
000005.433|utilm|*|03|Initial log entry. Current logging level 4
000005.433|copy |*|03|Initial log entry. Current logging level 4
000005.433|rtos |*|03|Initial log entry. Current logging level 4
000005.433|sec  |*|03|Initial log entry. Current logging level 4
000005.434|so   |*|03|Configuration files: 000000000000_profile.cfg
000005.434|so   |*|03|Configuration file "000000000000_profile.cfg" SHA1 
digest: A618F0C579EC37196B4EDE0155871F1C49296DBC
000005.437|log  |*|03|Log render level set to 0
000005.624|srtp |*|03|Initial log entry. Current logging level 4
000005.624|res  |*|03|Initial log entry. Current logging level 4
000005.625|httpa|*|03|Initial log entry. Current logging level 4
000005.625|lldp |*|03|Initial log entry. Current logging level 4
000005.625|cdp  |*|03|Initial log entry. Current logging level 4
000005.641|ssps |*|03|Initial log entry. Current logging level 4
000005.641|so   |*|03|soCodecConfig: Explicitly Adding codecG722 for PTT
000005.728|so   |*|03|System Info Reports:
000005.728|so   |*|03|    CPU is pnx1500/TM3260, rev 1 running at 300MHz 
with memory at 199MHz.
000005.728|so   |*|03|    CAS latency (dram): 0x133; CAS latency (proc): 
0x6; refresh rate: 0x616
000005.728|so   |*|03|    Board is identified as PLCM PNX1500 Mirage (ID 
0x1005fb2c):
000005.728|so   |*|03|    DRAM_LO: 0x40000000. DRAM_HI: 0x44000000.  
C_LIMIT: 0x43ff0000.
000005.728|so   |*|03|    APERT1_LO: 0x1c000000. APERT1_HI: 0x20000000.
000005.728|so   |*|03|    PCSW: 0x20000e02
000005.728|so   |*|03|    Application built in ASSERT mode.
000005.728|so   |*|03|  NOR flash detected is 14
000005.728|key  |*|03|Initial log entry. Current logging level 4
000005.730|httpd|*|03|Initial log entry. Current logging level 4
000005.730|poll |*|03|Initial log entry. Current logging level 4
000005.730|push |*|03|Initial log entry. Current logging level 4
000005.730|poll |*|03|Initial log entry. Current logging level 4
000005.730|poll |*|03|Initial log entry. Current logging level 4
000005.730|poll |*|03|Initial log entry. Current logging level 4
000005.730|poll |*|03|Initial log entry. Current logging level 4
000005.730|poll |*|03|Initial log entry. Current logging level 4
000005.731|ht   |*|03|Initial log entry. Current logging level 4
000005.731|dbuf |*|03|Initial log entry. Current logging level 4
000005.733|pps  |*|03|Initial log entry. Current logging level 4
000005.733|sip  |*|03|Initial log entry. Current logging level 4
000005.733|ptt  |*|03|Initial log entry. Current logging level 4
000005.753|ssps |*|03|Application, comp. 1: Label=PolyDSP PNX1500 Mem1 
FS2, Version=6.2.0.0118 23-Jan-13 16:01
000005.753|ssps |*|03|Application, comp. 1: P/N=3150-11580-620.
000005.822|so   |5|03|soCoreAudio compiledOffsetsApply error: 
unrecognized verAudio 11 for headset
000005.933|so   |*|03|Using TCP IP Media Port, configured initial RTP 
port 2222
000005.941|sshc |*|03|Initial log entry. Current logging level 4
000005.941|cmp  |*|03|Initial log entry. Current logging level 4
000005.941|wmgr |*|03|Initial log entry. Current logging level 4
000005.942|slog |*|03|Initial log entry. Current logging level 3
000005.953|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, 
seq=23, req=24, extra=-1, extraRep=-2, resType=3, desc=3147.
000005.973|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, 
seq=26, req=27, extra=-1, extraRep=-2, resType=3, desc=3148.
000005.973|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, 
seq=32, req=33, extra=-1, extraRep=-2, resType=3, desc=3147.
000005.993|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, 
seq=35, req=36, extra=-1, extraRep=-2, resType=3, desc=3148.
000005.993|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, 
seq=39, req=40, extra=-1, extraRep=-2, resType=3, desc=3147.
000006.142|app1 |*|03|Initial log entry. Current logging level 4
000006.143|app1 |4|03|StatusBar is disabled
000006.144|app1 |4|03|mb.main.home parameter is empty
000006.145|mb   |*|03|Initial log entry. Current logging level 4
000006.170|ldap |*|03|Initial log entry. Current logging level 4
000006.170|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed
000006.651|efk  |*|03|Initial log entry. Current logging level 4
000006.655|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed
000006.869|utilm|4|03|uBLFCompressed: File 
/ffs0/local/local-directory_xml.zzz does not exist or is empty
000006.869|cfg  |4|03|Edit|Error 0x2 loading local cfg 
/ffs0/local/local-directory_xml.zzz
000011.001|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
000050.848|cfg  |*|03|RT|   Phone IP address is 192.168.0.13.
000050.848|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.
000050.848|cfg  |*|03|RT|   Gateway address is 192.168.0.250.
000050.848|cfg  |*|03|RT|DHCP: Alternate DNS server is not specified
000050.848|cfg  |*|03|RT|   DNS server is 192.168.0.212.
000050.848|cfg  |*|03|RT|   DNS domain is saturn.local.
000050.848|dns  |*|03|DNS resolver servers are '192.168.0.212' '0.0.0.0'
000050.848|dns  |*|03|DNS resolver search domain is 'saturn.local'
000050.848|cfg  |*|03|RT|Primary IP changed to 192.168.0.13 subnet mask 
255.255.255.0
000050.848|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling 
network status callback
000050.850|so   |*|03|Network initialized. Starting network tasks.
000050.850|log  |*|03|Install file upload callback for 'so'

000050.860|sip  |*|03|Fast Boot Measurement Point: Ready for Call, 
uptime: 50.860 sec.
000050.862|app1 |*|03|Ctx [0] Registered [false]
000050.865|copy |4|03|Configuration of URL failed
000050.866|utilm|4|03|uBLFCompressed: File 
/ffs0/local/local-directory_xml.zzz does not exist or is empty
000050.866|cfg  |4|03|Edit|Error 0x2 loading local cfg 
/ffs0/local/local-directory_xml.zzz
000050.867|copy |4|03|Configuration of URL failed
000050.867|utilm|4|03|uBLFCompressed: File 
/ffs0/local/local-directory_xml.zzz does not exist or is empty
000050.868|cfg  |4|03|Edit|Error 0x2 loading local cfg 
/ffs0/local/local-directory_xml.zzz
000051.237|copy |*|03|Server 'downloads.polycom.com' said 
'voice/software/UC_Software_4_0_4_release_sig_split/3111-15600-001.updater.ld' 
is not present
000051.237|cfg  |*|03|Prov|Starting to update
000051.576|copy |*|03|Server 'downloads.polycom.com' said 
'voice/software/UC_Software_4_0_4_release_sig_split/updater.ld' is not 
present
000051.577|cfg  |*|03|Prov|Starting to update
000051.578|cfg  |*|03|Prov|Starting to update
000052.077|copy |4|03|Configuration of URL failed
000052.077|copy |4|03|Configuration of URL failed
000052.078|cfg  |4|03|Prov|Download of master configuration file failed
000052.078|cfg  |4|03|Prov|Trying to boot from existing configuration
000052.079|cfg  |4|03|Prov|Not setting device parameters since 
configuration was not updated.
000052.079|cfg  |*|03|Prov|Finished updating configuration
000052.116|copy |4|03|Configuration of URL failed
000052.116|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 
result = 8
000052.117|copy |4|03|Configuration of URL failed
000052.117|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 
result = 8
000053.060|copy |4|03|Configuration of URL failed
000053.061|cfg  |4|03|Web|[cfgSaProcessRequestC] Failed to download 
language file from provisioning server, request path 
Website_dictionary_language_de-de.xml
000053.061|utilm|4|03|uBLFCompressed: File 
/ffs0/languages/Website_dictionary_language_de-de.xml.zzz does not exist 
or is empty
000053.061|cfg  |4|03|Web|[cfgSaProcessRequestC] 
Website_dictionary_language_de-de.xml Language file doesn't exist in cache
000122.941|sip  |4|03|Registration failed User: 165, Error Code:480 
Temporarily not available

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