[asterisk-users] Into queue the caller doesn't hear the ringing

Danilo Dionisi dionisi.danilo at gmail.com
Sat May 17 01:44:27 CDT 2014

I have a problem with the queue. My system is 'Asterisk built by
mockbuild @ buildvm-24.phx2.fedoraproject.org on a x86_64 running Linux'
(core show version) and my OS is Red Hat Enterprise Linux Server release
6.3 (Santiago).
I have six queues...into the top five I run the application background with
a choice (1-5) then redirect to a queue, but here the caller doesn't hear
the ringing...the sixth instead I redirect the caller directly the queue
and it hears the ringing....why?
The member queue phones work correctly, they ringing with the stategy

This is my dialplan:

*[ivr-filiale-latina]exten => s,1,Verbose( ** IVR FILIALE LATINA.)same =>
n,Set(CALLERID(name)=LATINA) same => n,Macro(select_fe,s,1)same =>
n,Ringing()same => n,Answer()same => n,Wait(0.5)same =>
n,Set(CHANNEL(language)=it)same =>
n,GotoIfTime(8:15-19:30,*,*,*?latina_open,s,1:latina_close,s,1) same =>
n,Hangup()[latina_open]exten => s,1,Verbose( ** FILIALE DI LATINA
APERTA.)same => n(menu),Background(risponditore-filiali/Latina/ivr)same =>
n,Waitexten(5)exten => _[1-5],1,Verbose( ** Digitata selezione ${EXTEN})
same => n,Queue(coda_ivr-latina_opzione${EXTEN}-${QUEUE},r) --> the ringing
doesn't work!exten => t,1,Verbose( ** Nessuna selezione effettuata.)same =>
n,Goto(s,menu)exten => *,1,Verbose( ** Parlare con un operatore.) same =>
n,Goto(5,1)exten => #,1,Verbose( ** Riascolto messaggio.)same =>
n,Goto(s,menu)[latina_close]exten => s,1,Verbose( ** FILIALE DI LATINA
CHIUSA.)same => n,Queue(coda_ivr-latina_close-${QUEUE},r) --> the ringing
works! same => n,Hangup()*

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