[asterisk-users] incoming calls fall into echo test mode

[Pat Collins]

Perhaps assigned as a test number somewhere along the line?
Are these ISDN, SIP, IAX calls?
There are MANY smart people on this list. 
Maybe sharing the relevant configs and traces is a good place to start???

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Norman Molhant
Sent: Saturday, July 19, 2014 10:43 AM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] incoming calls fall into echo test mode

Hello all,

Weird trouble here:
we have 60-some happy subscribers on a FreePBX box, each with its own phone
number, with no problem at all, except for one (and only one) subscriber who
has this
problem: his outgoing calls are ok, but when someone dials his phone number
(be it from our network or from any other place in the world), the caller
ears the standard message signalling he has entered the echo test mode and
must dial # to exit that mode.

Most callers don't understand what's going on, then give up and hang up
without dialling #.  Very few dial # one or more times, then those few get
our customer's phone ringing and are then able to reach our customer.

I went through all the docs, wikis and discussions I found on the web,
without finding any data on how to solve that problem.

I tried many things on our FreePBX box and found out the problem seems
somehow linked with the customer's extension (or phone number), not his
inbound route (changing the latter has no effect on the problem).

Creating a new extension with another phone number would solve the problem
(I tried it and it works), but this customer wants to keep his current phone
number and when I tried deleting his extension then creating a new one with
his current phone number, the new extension presented the same problem as
the previous one...

Anyone knows what could cause such a problem and/or how to solve it ?

Thanks,
        Norman.
        admin at csur.ca






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