[asterisk-users] two steps when calling from web!

[akhilesh chand]

I'm making a call from web(click to dial) and able to successfully dial to
number but problem with when i dial a number call goes to first client and
after that call come into  my softphone show me "Answer" and "Decline"
bottoms, and then I have to click Answer to call the number. it seems it is
two step to calling the number. If I type the number direct to my client
softphone, it calls directly the number without show me to choose Answer to
calling.

I want integrate web application with softphone suppose to I will click on
dial button on web call goes to via my softphone or i will get ringing(or
ISDN status of call) sound.






On Fri, Nov 8, 2013 at 2:37 PM, A J Stiles <asterisk_list at earthshod.co.uk>wrote:

> On Friday 08 November 2013, akhilesh chand wrote:
> > When I calling a number from web, my softphone show me "Answer" and
> > "Decline" bottoms, and then I have to click Answer to call the number. it
> > seems it is two step to calling the number. If I type the number direct
> to
> > my client softphone, it calls directly the number without show me to
> choose
> > Answer to calling.
> > First call connect with client and then come into my screen and showing
> me
> > to choose "Answer" and "Decline".I'm not able to listen ringing sound
> > because call is connecting first with client and then connect with my
> > softphone.
>
> That's the normal way things work.
>
> If you use Asterisk to set up a call, either through AMI or by means of a
> call
> file, then you have to lift your receiver to set the other end ringing.
>  (You
> can prove this easily enough.)  Even if the phone on your end is a
> softphone,
> you still have to "lift the receiver" by pressing "Answer".
>
> What you really want, is to start your softphone and make it dial the
> number.
> How exactly to do this depends on your setup.
>
> --
> AJS
>
> Answers come *after* questions.
>
> --
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