[asterisk-users] looking for a way to do appointment reminders

[Brandon Coale]

Thanks very much to everyone for their ideas for my original posting.  
You've all given me much to consider and think about.

Thanks again,
Brandon

On 5/2/2013 8:54 AM, Lenz Emilitri wrote:
> We did something like that - see 
> http://blog.wombatdialer.com/post/24187267017/drstrangelove
> You can use the free version of the dialer if you have low traffic or 
> just want to run a test.
> l.
>
>
> 2013/4/26 Ron Wheeler <rwheeler at artifact-software.com 
> <mailto:rwheeler at artifact-software.com>>
>
>     Good comment.
>     Another feature suggestion
>     You might to ask the person to press 1 to confirm or 2 to leave a
>     message if the appointment is not going to be kept or 0 to reach
>     the receptionist to reschedule the appointment.
>
>     Ron
>
>
>     On 26/04/2013 7:06 AM, Chris Bagnall wrote:
>
>         On 26/4/13 10:38 am, jg wrote:
>
>             they are currently calling patients. I think these calls
>             apply only to a
>             certain fraction of the patients, who are difficult to
>             contact by other
>             methods.
>
>
>         I suspect there will be different requirements depending on
>         how 'helpful' to patients you wish to be. At the very simplest
>         end of the scale, you could simply call the patient's number
>         and remind them of their appointment on <dd hhmm>, then
>         disconnect.
>
>         However, the OP probably wants something a little more
>         sophisticated than that. At the very least, you would want
>         some method of handling shared numbers (e.g. a shared dwelling
>         with a single phone), so you didn't inadvertently advertise a
>         patient's appointment to someone else who answered the phone.
>         So you would at the very minimum want a simple IVR that says
>         "We are trying to reach Mr. Joe Bloggs. If this is he, press 1
>         now, otherwise please hang up."
>
>         Going beyond that, you might want your reception staff, when
>         booking appointments, to ask the patient when they would like
>         their reminder call - the day before, an hour before, etc.
>         etc. (and if the day before, would they prefer it in the
>         morning, afternoon, or evening).
>
>         As others have said, the OP might be best advised to request
>         (paid) assistance with the project on the [asterisk-biz] list.
>
>         Kind regards,
>
>         Chris
>
>
>
>     -- 
>     Ron Wheeler
>     President
>     Artifact Software Inc
>     email: rwheeler at artifact-software.com
>     <mailto:rwheeler at artifact-software.com>
>     skype: ronaldmwheeler
>     phone: 866-970-2435, ext 102 <tel:866-970-2435%2C%20ext%20102>
>
>
>
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