[asterisk-users] Need Help

[Duncan Turnbull]

Hi Joe
On 18/01/2013, at 9:05 AM, Joe Ruffolo <Joer at mrkgroup.com> wrote:

> Hi all! In need of some serious help. We currently run Trixbox and Cent Os on a 2u server for our small business’s phones system.
>  
> We are using some Polycom Soundpoint IP phones. The whole thing came crashing down over the Holidays and as of right now that’s about
>  
> all we have working right now are the phones. The reason I joined this list is because I was hoping to get our external paging  intercom system back up and running
>  
It is useful to distinguish between whether asterisk is working (which this list can help with) or whether its trixbox functionality thats not working

When you say phones are working I am assuming you can call in and out and thus asterisk is working fine. The issue is configuration for other parts of the system

Trixbox is a lot based around the Freepbx web interface http://www.freepbx.org/ and if its configuration errors their forums or paid support can probably help you

However you said it came crashing down, which is concerning as that sounds like hardware issues, generally the platforms are pretty stable unless you get failure or corruption somewhere, often caused by power loss. 

I would think someone can provide (sell) you remote sys admin / asterisk support to check your hardware, but you probably need to ask for that specifically, or you can buy it via digium or freepbx sites

> (it runs off of a sound card but cant get it all configured correctly) and to be honest I have no clue where to start. I’ve tried reading some online guides but nothing.
>  
My guess is your trixbox paging system sends messages out of your sound card into your physical paging system so two issues you may have are upset configs or hardware failure. 

Is this your only issue or are other things such as queues and ring groups suffering? Breaking it down into specific pieces will help others understand whether they can help or not

I use freepbx a lot but not trixbox or its version of trixbox and alterations, and I am not familiar with sound card setups anymore or Centos (ubuntu is my preference) but there are bound to be others who can help solve specific problems for you

It won't be particularly hard, but picking your priority issue and focussing on that is a good first step

Good luck

Cheers Duncan

>  
> <image001.jpg>
>  
> Joe Ruffolo
> Director of Operations
> 801 N State St Unit C
> Elgin, Il. 60123
> 847-468-1700v
> 847-468-0717f
> joer at mrkgroup.com  
> www.mrkgroupltd.com
>   
> <image002.jpg>
>  
>   
>  
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