[asterisk-users] Call Disconnected by Caller or Agent

[Kevin Larsen]

Here at our facility, we use QueueMetrics to analyze our call queues. One 
of its standard reports is Disconnection causes, where it does list Agent 
disconnected, Caller disconnected and Transferred as options.

If you wanted to try a hand at rolling your own solution to look at this, 
check out the following resources:

Explanation of queue logs:
http://www.voip-info.org/wiki/view/Asterisk+log+queue_log

Location of queue logs:
/var/log/asterisk/queue_log (these rotate, the newest is queue.log, older 
ones have a .X after them where X is a number). You are specifically 
looking for the lines in the log files with COMPLETEAGENT, COMPLETECALLER, 
and TRANSFER. You can trace any call by the second column as that is the 
unique identifier for a specific call.

Queuemetrics (I do not have any association with them other than being a 
happy customer)
http://www.queuemetrics.com

Kevin Larsen - Systems Analyst - Pioneer Balloon - Ph: 316-688-8208



From:   RSCL Mumbai <rscl.mumbai at gmail.com>
To:     Asterisk Users Mailing List - Non-Commercial Discussion 
<asterisk-users at lists.digium.com>, 
Date:   01/10/2013 08:24 AM
Subject:        [asterisk-users] Call Disconnected by Caller or Agent
Sent by:        asterisk-users-bounces at lists.digium.com



Hello,

Can asteriskCDR logs tell me if a call was disconnected by the caller
or the Agent ?

My call flow is as follows:
Caller Dials a DID >> Inbound Routes > Play Greeting > Call Enter
Queue > Call sent to Dynamic Logged-in Agent(s)

Thank you in advance.

Best regards,
Sans

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