[asterisk-users] CallerID external call after Attended Transfer

[Jonas Kellens]

Hello,

thanks you for your answer.

The IP-phones in this case are Yealink T32G.

What setting is needed in this IP-phone ?


Jonas.

On 02/04/2013 02:29 PM, Steven Howes wrote:
> On 4 Feb 2013, at 12:53, Jonas Kellens wrote:
>> I call with my cellphone to our public telephone number
>> Our receptionist answers the incoming call and does an attended 
>> transfer to my colleague ( A )
>> Colleague answers and the receptionist tells him that I am on the 
>> other side.
>> Receptionist transfers the call and I am connected to my colleague ( B )
>>
>>
>> My question is about the CallerID that the "colleague" sees on his 
>> IP-phone.
>>
>> In step A the colleague sees the CallerID of the receptionist, which 
>> I normal.
>> In step B, after I am connected to my colleague, the colleague still 
>> sees the CallerID of the receptionist (and not my cellphone number).
>>
>> How come my colleague does not see my cellphone number ? What is the 
>> correct setting ( IP-phone ? Asterisk ? ) to obtain this functionality.
>
> It's called connected line ID (it sends clid updates when things 
> change). Asterisk supports it in recent versions (i believe 1.8 is 
> sufficient) - your handsets may or may not (their method of transfer, 
> and their ability to process the updates can affect it's workability). 
> Given you've not mentioned your handsets, we cant make that judgement 
> for you.
>
> Steve
>
>
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