[asterisk-users] Call Queue advise
cwallace at lodgingcompany.com
Wed Dec 11 12:22:06 CST 2013
On Mon, 9 Dec 2013 16:15:14 -0800
Bryan Anderson <shadow431 at gmail.com> wrote:
> On Mon, Dec 9, 2013 at 4:11 PM, Chad Wallace
> <cwallace at lodgingcompany.com>wrote:
> > On Mon, 9 Dec 2013 15:47:57 -0800
> > Bryan Anderson <shadow431 at gmail.com> wrote:
> > > I have a call queue that rings about 15 users and they are
> > > wanting to set it up so that the last person to answer a call
> > > doesn't ring on the next incoming call.
> > Wouldn't the leastrecent strategy work for that? It wouldn't
> > absolutely forbid an agent from taking the next call, but it would
> > make sure every other agent had priority. You could also add a
> > large wrap up time, to ensure they never get a second call within a
> > certain time period.
> yes but I believe that least recent would ring one agent at a time?
> If my understanding is incorrect please correct it. We are wanting
> to keep with multiple phones ring to ensure coverage.
Yes, you're right. It seems your solution (setting a penalty after
they get a call) is probably the only one--unless, as has been
suggested, you rethink your requirements. You could also remove them
from the queue or pause them instead of changing their penalty.
C. Chad Wallace, B.Sc.
The Lodging Company
OpenPGP Public Key ID: 0x262208A0
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