[asterisk-users] Call Queue advise

Don Kelly dk at donkelly.biz
Tue Dec 10 07:31:13 CST 2013


>>yes but I believe that least recent would ring one agent at a time?  If my
understanding is incorrect please correct it.  We are wanting to keep with
multiple phones ring to ensure coverage.


>From what I've seen, I don't think this is possible. But maybe ask in the
#asterisk channel on Freenode IRC.


Could ring the least-recent a couple times to provide workload balance, then
ring everyone to make sure someone answers.




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