[asterisk-users] How to tie orders taken to specific CDR records

[Ruddy Gbaguidi]

You can have your dialplan log and write a data in a specific table as soon
as you get the call.
Then send that call ID to the agent web interface. And when the agent
complete the order, you just update the table with needed information.


____________________________________
Ruddy Gbaguidi
Micnes - Professional Services
3767 Thimens, Suite 202
Montreal (Quebec), Canada, H4R 1W4
C: +1.514.814.0690 
plugworld at micnes.com



-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Mitch Claborn
Sent: 2012-10-25 12:19 
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] How to tie orders taken to specific CDR records

Our phone operators work off of an Asterisk queue.  They take calls from
customers and take orders with our back end systems.  What I need to be able
to do is tie the orders taken to the specific CDR record that reflects the
call from which the order originated.

The typical/sample CDR table doesn't have a primary key.  I can add an
auto-generated PK, but the CDR is not written until the call ends, when the
orders have already been placed.  (Even if the CDR was written earlier,
could I retrieve the generated PK from it in the dialplan somehow?)

Is there some combination of fields in the CDR that might uniquely identify
a specific call?

Open to any and all ideas.


-- 

Mitch


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