[asterisk-users] "Call me now" outbound calls in a queue

[Ioan Indreias]

Hi Mitch,

Glad that it works for you.

Regarding the CallerID I suggest to set some the variables before the
actual Dial.

Something like:

Action: Originate
Channel: Local/s at callmenow/n
Context: to-customer
Exten: s
Priority: 1
Async: true
Variable: CHANNEL_TO_CUSTOMER=SIP/voipms/customer_number
Variable: OUTBOUND_CALLERID_NUM=777
Variable: OUTBOUND_CALLERID_NAME=Call Me Now
Timeout: 999999

[callmenow]
exten => s,1,NoOp(callmenow: Queue without answer)
  same =>n,Queue(sales,tc)

[dial-to-customer]
exten => s,1,NoOp(to-customer)
  same => n,Set(CALLERID(num)=${**OUTBOUND_CALLERID_NUM})
  same => n,Set(CALLERID(name)=${**OUTBOUND_CALLERID_NAME})
  same => n,Dial(${CHANNEL_TO_CUSTOMER})

Have a nice weekend,
Ioan

On Fri, Oct 5, 2012 at 5:48 PM, Mitch Claborn <mitch_ml at claborn.net> wrote:

> This is mostly working.  See below.  My only problem is being able to set
> the caller ID on the outbound call to the customer.  I've tried both a
> queue connected macro and gosub (see below), and those both execute, but
> the caller ID is not showing up correctly for the customer.  I assume this
> is because the caller ID is being set on the agent's channel not the
> customers.
>
> Any ideas on that?
>
>
>
>
> Action: Originate
> Channel: Local/s at callmenow/n
> Application: Dial
> Data: SIP/voipms/customer_number
> Async: true
> Callerid: Call Me Now <777>
> Timeout: 999999
>
> [callmenow]
> exten => s,1,NoOp(callmenow: Queue without answer)
>   same =>n,Queue(sales,tc,,,,,**CallMeNowQueueConnected,**
> CallMeNowQueueConnectedGosub)
>
> [CallMeNowQueueConnectedGosub]
> exten =>s,1,NoOp(**CallMeNowQueueConnectedGosub)
>   same =>n,Set(CALLERID(num)=${**OUTBOUND_CALLERID_NUM})
>   same =>n,Set(CALLERID(name)=${**OUTBOUND_CALLERID_NAME})
>   same =>n,Verbose(2,end of gosub)
>   same =>n,Return()
>
> [macro-**CallMeNowQueueConnected]
> ; this runs on the agent/member's channel
> exten =>s,1,NoOp(**CallMeNowQueueConnected)
>   same =>n,Set(CALLERID(num)=${**OUTBOUND_CALLERID_NUM})
>   same =>n,Set(CALLERID(name)=${**OUTBOUND_CALLERID_NAME})
>   same =>n,Playback(custom/callmenow-**announce)
>   same =>n,Verbose(2,end of macro)
>
>
>
>
>
>
> Mitch
>
> On 10/04/2012 02:30 PM, Ioan Indreias wrote:
>
>> Hello Mitch,
>>
>> Hoping that the Queue application is not automatically Answering the
>> line (till an agent will do this) my suggestion is to switch between
>> "who have to answer" in order to progress to the second call leg. This
>> means that the Queue will be called through a Local Channel and the call
>> to your customer will be made through a Dial application.
>>
>> Below is something to start with - in case it will work you could modify
>> to your needs.
>>
>> [demo]
>> exten => s,1,NoOp(Queue without answer)
>> exten => s,2,Queue(sales)
>>
>> Action: Originate
>> Channel: Local/s at demo/n
>> Application: Dial
>> Data: SIP/voipms/customer_number
>>
>> HTH,
>> Ioan Indreias
>> Modulo Consulting // www.modulo.ro <http://www.modulo.ro>
>>
>
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