[asterisk-users] "Call me now" outbound calls in a queue

[Mitch Claborn]

This is mostly working.  See below.  My only problem is being able to 
set the caller ID on the outbound call to the customer.  I've tried both 
a queue connected macro and gosub (see below), and those both execute, 
but the caller ID is not showing up correctly for the customer.  I 
assume this is because the caller ID is being set on the agent's channel 
not the customers.

Any ideas on that?




Action: Originate
Channel: Local/s at callmenow/n
Application: Dial
Data: SIP/voipms/customer_number
Async: true
Callerid: Call Me Now <777>
Timeout: 999999

[callmenow]
exten => s,1,NoOp(callmenow: Queue without answer)
   same 
=>n,Queue(sales,tc,,,,,CallMeNowQueueConnected,CallMeNowQueueConnectedGosub)

[CallMeNowQueueConnectedGosub]
exten =>s,1,NoOp(CallMeNowQueueConnectedGosub)
   same =>n,Set(CALLERID(num)=${OUTBOUND_CALLERID_NUM})
   same =>n,Set(CALLERID(name)=${OUTBOUND_CALLERID_NAME})
   same =>n,Verbose(2,end of gosub)
   same =>n,Return()

[macro-CallMeNowQueueConnected]
; this runs on the agent/member's channel
exten =>s,1,NoOp(CallMeNowQueueConnected)
   same =>n,Set(CALLERID(num)=${OUTBOUND_CALLERID_NUM})
   same =>n,Set(CALLERID(name)=${OUTBOUND_CALLERID_NAME})
   same =>n,Playback(custom/callmenow-announce)
   same =>n,Verbose(2,end of macro)





Mitch

On 10/04/2012 02:30 PM, Ioan Indreias wrote:
> Hello Mitch,
>
> Hoping that the Queue application is not automatically Answering the
> line (till an agent will do this) my suggestion is to switch between
> "who have to answer" in order to progress to the second call leg. This
> means that the Queue will be called through a Local Channel and the call
> to your customer will be made through a Dial application.
>
> Below is something to start with - in case it will work you could modify
> to your needs.
>
> [demo]
> exten => s,1,NoOp(Queue without answer)
> exten => s,2,Queue(sales)
>
> Action: Originate
> Channel: Local/s at demo/n
> Application: Dial
> Data: SIP/voipms/customer_number
>
> HTH,
> Ioan Indreias
> Modulo Consulting // www.modulo.ro <http://www.modulo.ro>