[asterisk-users] IVR: Dealing with database and returned variables

gokulnath gokulnathonline at gmail.com
Thu Mar 8 11:08:26 CST 2012

http://adhearsion.com/ is cool if you are familiar with ruby programming

On Thu, Mar 8, 2012 at 9:55 PM, Steve Edwards <asterisk.org at sedwards.com>wrote:

> On Wed, 7 Mar 2012, bilal ghayyad wrote:
>  If I need to build IVR using Asterisk (so I will read and write to
>> database), until now from my reading, I can understand that the best way is
>> to use AGI to call external script like php which will manipulate every
>> thing, correct?
> I have a strong aversion to cobbling up database access in dialplan. It's
> just ugly. An AGI is so much cleaner and flexible.
> My personal preference is C, but that's my sharpest tool and being a
> compiled language is faster than scripting languages like PHP.
> If PHP is your 'sharpest tool,' go with it. Unless you're cranking through
> a boat load of calls or working within tight hardware constraints you
> should be fine.
>  Well, the returned values from this script that I can use it to route the
>> call to the proper queue or Phone, how I can handle these returned values?
>> Do I have to store it in the database? Well, how I will read it from
>> database and use it in the extensions.conf?
> You can set channel variables within your AGI. I wrote a 'third party
> verification' system a couple of years ago. One of the AGIs ('lookup-dnis')
> looks up the dialed number (DNIS) in the database and sets a couple hundred
> channel variables in the blink of an eye. The channel variables then
> control the flow of the script - what kind of questions are asked and what
> to do with the responses.
> --
> Thanks in advance,
> ------------------------------**------------------------------**
> -------------
> Steve Edwards       sedwards at sedwards.com      Voice: +1-760-468-3867 PST
> Newline                                              Fax: +1-760-731-3000
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Thanks & Regards
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