[asterisk-users] Polycom Caller ID

Warren Selby wcselby at selbytech.com
Wed Jun 13 20:02:10 CDT 2012


On Tue, Jun 12, 2012 at 4:15 PM, Jon Caum <Jon.Caum at xpedeus.com> wrote:

> Hello,
>
> I have an issue I remember seeing a while ago and forgot to investigate
> further. Now it is turning into an issue and will need to be resolved. A
> customer has Polycom 335 phones (and a couple Soundstation 6000s), and when
> an extension is calling out, the screen on the 335 shows the company's
> internal CID number instead of the person they are dialing. This also
> applies to receiving calls - the internal CID is displayed as opposed to
> who was calling.
>
> I remember seeing something about connectedline issues with Polycom
> phones, but I can't find the bug I had seen 6 months ago. Does anybody know
> about this issue and what can be done to resolve?
>
>
> Thanks!
>


How is your username defined in the sip.conf entry?  I had this issue once
before when I used "fromuser=" instead of "defaultuser=" for each phone.
Almost the exact same issue you're reporting...

-- 
Thanks,
--Warren Selby, dCAP
http://www.SelbyTech.com <http://www.selbytech.com>
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