[asterisk-users] Queuing strategy

[bilal ghayyad]

Dear Dale;


Penalty is priority, or what exactly?

Also, how I can set the penalty of the member? 

Regards
Bilal

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> > Dear all;
> >
> > I have three agents and I need the calls to be always
> send for agent1 
> > and if he is busy then to be sent for agent2 and if he
> is busy then to 
> > be sent for agent3 and if all busy then to stay in the
> waiting until 
> > one of those three agents is available. How?
> > Do I have to set the strategy to be linear? And is
> there any other 
> > settings?
> >
> > Thanks for the help in advance.
> > Regards
> > Bilal
> >
> For Ring Order....
> 
> If you are defining your agents in queues.conf, the linear
> strategy is 
> all you need. Just define the agents in the order you wish
> to ring.
> 
> If you are using Dynamic agents, then set the strategy to
> linear and 
> then assign each member(agent) a different penalty at
> login.
> 
> For instance:
> agent1 penalty 10
> agent2 penalty 20
> agent3 penalty 30
> 
> NOTE: You can assign penalty of 1,2,3 as well.  I just
> like to leave 
> room to insert someone in between.
> 
> For Joining queue when agents are busy...
> 
> You should think about your answers to the joinempty and
> the 
> leavewhenempty options in queues.conf
> 
> 
> A really good reference for this information is the sample
> config file 
> in the source tree.  Look for
> configs/queues.conf.sample   There is a 
> lot of good information there.
>