[asterisk-users] Issue with Polycom SPIP650 and its sidecar

[Olivier]

2011/11/30 Danny Nicholas <danny at debsinc.com>

> *From:* asterisk-users-bounces at lists.digium.com [mailto:
> asterisk-users-bounces at lists.digium.com] *On Behalf Of *Olivier
> *Sent:* Wednesday, November 30, 2011 9:27 AM
> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
> *Subject:* [asterisk-users] Issue with Polycom SPIP650 and its sidecar****
>
> ** **
>
> Hello,
>
> On one location, I've got from time to time (let say one a week) the
> following issue :
> the phone SoundPoint 650 works ok (can call or answer, display and sound
> are ok),
> the sidecar looses its display : entries on sidecar's LCD screen are not
> displayed anymore, or names are truncated, or BLF are not shown or updated.
>
> I only have one SPIP650 on this system so I can't compare with others.
>
> What could be the root cause of this ?
>
> Regards****
>
> ** **
>
> I doubt it is an Asterisk related issue, but what version of Asterisk is
> the phone running on?
>
1.6.1.18

> The most likely probabilities as I see them are (1) network or power issue
> (2) hardware problem with the phone (3) provisioning issue with the phone
> (bad sip.ld or such).  You could investigate /var/log/asterisk/full to see
> what kind of call activity occurs around these failures.
>
I agree with your list of probabilities.
The trouble is at the moment, I need phone user help to detect when sidecar
display is stopping or restarting : if I could read by myself somewhere
something meaning "the sidecar is doing wrong", that would be perfect :-(


If someone could testify about a successfull (or unsuccessful) experience
with the same hardware, that would also help.


> ****
>
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