[asterisk-users] Sending more than one call the agent while he is already in a call !! ringinuse=no/yes

[Satish Barot]

Use callcounter = yes in sip.conf  for 1.8

--SATISH

On Wed, Nov 23, 2011 at 11:10 AM, Raj Mathur (राज माथुर) <
raju at linux-delhi.org> wrote:

> On Wednesday 23 Nov 2011, bilal ghayyad wrote:
> > Asterisk version is 1.8.4.2
> >
> > Just I need to know if the below is a  normal behaviour of asterisk
> > or I have something wrong in the settings:
> >
> > I am surprised how the queue is sending calls (and not only one call,
> > but a lot of calls) to the agent and the agent already has a call?!!
> >
> > I tried ringinuse=no but same thing.
> >
> > Does this happen because when I login to the queue then I use the
> > Phone Interface (for example, SIP/username) and if I used the login
> > to be as agent, then I will not see this problem? Really I spent a
> > lot of time trying to resolve it without any success.
>
> You need to set call-limit and busylevel in the peer's SIP
> configuration.  Works for our agents with call-limit = 50 (some
> arbitrary figure) and busylevel = 1.
>
> ringinuse = no is required in any case.
>
> Regards,
>
> -- Raj
> --
> Raj Mathur                          || raju at kandalaya.org   || GPG:
> http://otheronepercent.blogspot.com || http://kandalaya.org || CC68
> It is the mind that moves           || http://schizoid.in   || D17F
>
> --
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