[asterisk-users] Queues.conf Language Agents

[Henrique Fernandes]

I thougth at same thing, but as you said "i think" i had the same doubt!

But thanks!

as i said, we ar enot there in the project yet, so it will be an while still
get there.. but i asked to see if it was possible cause it is an pre
requisit!
[]'sf.rique


On Tue, May 17, 2011 at 8:58 PM, Mike <list at net-wall.com> wrote:

> Hi,
>
>
>
> You would have to setup two queues, one “English” and one “portuguese”.
> All agents are in the English queue, but only 2 are also in the Portuguese
> queue.  Give the Portuguese queue a higher Weight value and voilà (I think)
>
>
>
> Mike
>
>
>
> *From:* asterisk-users-bounces at lists.digium.com [mailto:
> asterisk-users-bounces at lists.digium.com] *On Behalf Of *Henrique Fernandes
> *Sent:* Tuesday, May 17, 2011 6:26 PM
> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
> *Subject:* [asterisk-users] Queues.conf Language Agents
>
>
>
> Hello folks,
>
> I have a litle problem here, i did not run into this problem yet, but it
> will be in the future!
>
> Let think!
>
> I have 8 agents, 2 of them speak english and Portuguese.
>
> Now i have many clients most of them speaking english... And we send all
> users to the queue app. Now lets thinks all Agents are ocupied, and have 6
> other english speakers at waiting line end now one portuguese speaker gets
> into to the line, is there an way that he "cut" the line and only be waiting
> for those two agents?
>
> Did i was clear? Sorry but as you can see english is not my first language!
>
> Thanks to all!
> []'sf.rique
>
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