I thougth at same thing, but as you said "i think" i had the same doubt!<br><br>But thanks!<br><br>as i said, we ar enot there in the project yet, so it will be an while still get there.. but i asked to see if it was possible cause it is an pre requisit!<br clear="all">
[]'sf.rique <br>
<br><br><div class="gmail_quote">On Tue, May 17, 2011 at 8:58 PM, Mike <span dir="ltr"><<a href="mailto:list@net-wall.com">list@net-wall.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Hi,</span></p><p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">You would have to setup two queues, one “English” and one “portuguese”. All agents are in the English queue, but only 2 are also in the Portuguese queue. Give the Portuguese queue a higher Weight value and voilà (I think)</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p><p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Mike</span></p><p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div style="border-style: none none none solid; border-color: -moz-use-text-color -moz-use-text-color -moz-use-text-color blue; border-width: medium medium medium 1.5pt; padding: 0in 0in 0in 4pt;"><div><div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> <a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a> [mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a>] <b>On Behalf Of </b>Henrique Fernandes<br>
<b>Sent:</b> Tuesday, May 17, 2011 6:26 PM<br><b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br><b>Subject:</b> [asterisk-users] Queues.conf Language Agents</span></p></div></div><div><div></div><div class="h5">
<p class="MsoNormal"> </p><p class="MsoNormal">Hello folks,<br><br>I have a litle problem here, i did not run into this problem yet, but it will be in the future!<br><br>Let think!<br><br>I have 8 agents, 2 of them speak english and Portuguese.<br>
<br>Now i have many clients most of them speaking english... And we send all users to the queue app. Now lets thinks all Agents are ocupied, and have 6 other english speakers at waiting line end now one portuguese speaker gets into to the line, is there an way that he "cut" the line and only be waiting for those two agents?<br>
<br>Did i was clear? Sorry but as you can see english is not my first language!<br><br>Thanks to all!<br clear="all">[]'sf.rique </p></div></div></div></div></div><br>--<br>
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