[asterisk-users] Disabling Polycom "reject" and "DND" or disable Asterisk 486 "Busy Here" actions

[Mike]

> 
> > I'm looking to disable rejecting calls from my call center employees.
> > They are using Polycom phones. Is there a way to either disable the
> > reject/DND features on the Polycom phones (don`t think so) or have the
> > Asterisk PBX ignore "Got SIP response 486 "Busy Here" back from
> > 12.23.34.45" response from specific phones/SIP registrations and just
> > keep on ringing?
> 
> It is impossible for a SIP UAS to 'ignore' a '486 Busy Here' response.
> SIP phones are not dumb devices like traditional PBX phones, they are
> completely in control of their end of the call. If the phone sends a
> '486 Busy Here' response, it has already dropped the call.
> 
> It *is* possible to disable quite a lot of Polycom phone features via the
> configuration file; I would suggest spending some quality time with the
> Administrator's Guide (and ensure you are running 3.x software on the
> phones) to find out if those features can be disabled.
> 

Thanks Kevin.  The Polycom admin guide isn't new to me, but I have to admit
I missed the relevant part, just found how to do this :
voIpProt.SIP.use486forReject parameter.

Unfortunately, that still leaves DND and the volume keys that cannot from
what I can tell cannot be disabled, so call center agents can still pretend
to work ;-)


Regards,

Mike