[asterisk-users] How to reject an incoming call using AMI ?

[Phuong Hoang]

Hi Rodrigo,
Can you say clearlier about using command Hangup in the AMI to reject or
hang up a incoming call?I also have the same issue.
Thanks and looks forward to listening your reply soon!
Best regards,
Phuong


On Mon, Jan 10, 2011 at 2:13 PM, Rodrigo Lang <rodrigoferreiralang at gmail.com
> wrote:

> Hi. You see the comando Hangup in the AMI?
>
>
> Best regards,
> Rodrigo Lang.
>
> 2011/1/10 Olivier <oza_4h07 at yahoo.fr>
>
>> Hi,
>>
>> For a call center, I'm studying how I can offer agents the ability to
>> reject an incoming call using a custom application.
>> As you can guess, in this case, rejecting a call means "let another agent
>> answer this call" (it
>> doesn't mean "end this call").
>>
>> The only way I could imagine for this to happen, would be to redirect the
>> caller to a conference room, then hangup
>> the agent call leg and then redirect the caller back to the appropriate
>> queue, hoping the caller wouldn't be once again
>> forwarded to the busy agent.
>>
>> Which way to implement this  would you suggest or recommend ?
>>
>> Regards
>>
>> --
>> _____________________________________________________________________
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>> New to Asterisk? Join us for a live introductory webinar every Thurs:
>>               http://www.asterisk.org/hello
>>
>> asterisk-users mailing list
>> To UNSUBSCRIBE or update options visit:
>>   http://lists.digium.com/mailman/listinfo/asterisk-users
>>
>
>
>
> --
> Rodrigo Lang
> Opening your mind - Just another Open Source site<http://openingyourmind.wordpress.com/>
>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>               http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110110/0bec5a2e/attachment.htm>