[asterisk-users] Sangoma U100 failing every Monday - USB port problem or Wanrouter issue?
Bruce B
bruceb444 at gmail.com
Mon Jan 3 16:20:57 UTC 2011
Thanks a lot for that Sebastian. I will report back my findings when I find
the resolution on this.
Regards,
On Mon, Jan 3, 2011 at 3:28 AM, Sebastian <shop at open-t.co.uk> wrote:
> Hi Bruce,
>
>
> On 01/03/2011 06:03 AM, Bruce B wrote:
>
>> Thanks for the input. The errors I pointed out should be available in
>> the /var/log/messages or messages.1 .2 .3 etc...or in dmesg each time
>> you reboot the machine.
>>
>
> I have just rebooted the server and can confirm that neither dmesg,
> /var/log/messages or /var/log/syslog contain "device not accepting address"
> or "USB device is disconnected" error messages.
>
> Sebastian
>
>
>
>
> At least that is the case with mine. If you
>
>> don't have it then it's I guess very specific to this atom board. I
>> know someone else added something along the lines "irq=fixconflict" to
>> get rid of the issue with a wireless USB mouse showing same symptoms and
>> CentOS. IRQ conflicts is also one of my thoughts as well but I can't
>> play at BIOS level at this time as the server is thousands miles away
>> from me.
>>
>> Regards,
>>
>> On Sun, Jan 2, 2011 at 8:18 PM, Sebastian <shop at open-t.co.uk
>> <mailto:shop at open-t.co.uk>> wrote:
>>
>> Hi,
>>
>>
>> On 01/02/2011 08:08 PM, Bruce B wrote:
>>
>> Thanks for the input. I have the latest drivers but it seems
>> that there
>> is some serious incompatibility issue with the kernel as when the
>> FLASHING happens even if the system is restarted it's still not
>> detected. One has to re-plug it in and then it shows in
>> "wanrouter hwprobe".
>>
>> It could also be that the atom board is not compatible with the
>> driver
>> in my case. It your /var/log/messages upon restart do you any
>> line that
>> might match this:
>> *
>> *
>> *cd /var/log/*
>> *grep -o "device not accepting address" **
>> *grep -o "USB device is disconnected" **
>> *dmesg | egrep "device not accepting address" *
>> *dmesg | egrep "USB device is disconnected" *
>>
>> If not then you are not experiencing the same issue. If you have
>> then
>> it's a universal issue and not hardware specific.
>>
>> I would really appreciate it if you look into your logs and let
>> me know.
>>
>>
>> If you are asking me to look into the logs when the U100 is not
>> recognised and it is flashing - I'm afraid I can't help much - as
>> this problem went away and haven't had issues any more for at least
>> 6-8 months now. Considering the U100 persist in giving problems even
>> after computer restarts somehow sounds to me like a hardware issue.
>> I wouldn't be surprised if the Acer Aspire motherboard is not coping
>> very well with both of them being plugged in - although, obviously,
>> it should.
>>
>> This linux-usb FAQ seems to also suggest that the problem is
>> hardware (based on the "device is not accepting address" error
>> message):
>>
>> http://www.linux-usb.org/FAQ.html#ts6
>>
>> Have you tried disabling in bios everything you don't use - maybe
>> sound card, wifi etc. to free some IRQ's?
>>
>> I run kernel 2.6.33.4-smp - just in case it helps.
>>
>> Let me know if you need any other info. If you find a final solution
>> - I would be curious to know - just in case I will stumble over this
>> problem.
>>
>> It wouldn't be a bad idea to build a script which grep's lsusb
>> output - and run it through cron maybe every 10 minutes - to try and
>> determine more precisely when does the U100 stop being recognised.
>> Then you can look through the logs to see if there is anything else
>> happening in the system around the same time.
>>
>> Sebastian
>>
>>
>> Regards,
>> Bruce
>>
>>
>> On Sat, Jan 1, 2011 at 6:57 PM, Sebastian <shop at open-t.co.uk
>> <mailto:shop at open-t.co.uk>
>> <mailto:shop at open-t.co.uk <mailto:shop at open-t.co.uk>>> wrote:
>>
>> Hi Bruce,
>>
>>
>> On 12/28/2010 10:51 PM, Bruce B wrote:
>>
>> Thanks for the input. I can not replicate the situation
>> as it
>> happens
>> randomely or maybe over the weekend. However I have sent
>> you all the
>> requested command and logs in a separate e-mail for your
>> analyzes. The
>> only thing that stood out at me was the output of "lsusb
>> -v" at
>> the very
>> end where it timed out.
>>
>> Since all lines didn't work I am to assume that both
>> module went
>> down
>> but per my diagnoses with "hwprobe" I could see one unit
>> connected and
>> the other was not when the problem happened. Simply
>> connecting/disconnecting that unit or connecting it to
>> another port
>> solved the problem and it showed up in "hwprobe"
>>
>> This is an Acer Aspire Revo mini PC. I am wondering if
>> the U100s
>> draw
>> too much power? The only other USB connected device is
>> the thumb
>> size
>> wireless connector for the keyboard.
>>
>> Acer computer:
>>
>> http://reviews.cnet.com/desktops/acer-aspire-revo-ar1600/4505-3118_7-33777218.html
>>
>>
>> Don't know if this will help - but I will butt in with what
>> I have :-)
>>
>> I've been using a Sangoma U100 adapter for about 2 years
>> now. It is
>> connected to a Compaq V2120 laptop (Celeron M 1.4GHz processor)
>> which serves as my home server. It is actually the main reason
>> I
>> went for the U100 - as I couldn't add a PCI or PCIe card to
>> a laptop
>> to get the FXO ports I needed. I have to say I really like
>> the U100
>> - I believe it is the only low(ish) cost USB based FXO
>> interface on
>> the market.
>>
>> I have had occasional problems with it. I remember it used
>> to just
>> stop working - and the lights would start flashing. If I
>> remember
>> correctly - I went to Sangoma's website and downloaded the
>> latest
>> wanpipe drivers, compiled and installed them - and
>> everything was ok
>> after that. At the moment I'm running Asterisk 1.6.2.9 and
>> wanpipe
>> 3.5.11. I can't remember what version of wanpipe was giving
>> problems, I'm afraid.
>>
>> I also found that mine doesn't really like to be hot-plugged
>> - it
>> just freezes the system with strange characters on the
>> screen. But
>> that was a while ago. Since I've learned it's foibles - it
>> must be
>> at least one year since I had to look at it.
>>
>> Sebastian
>>
>>
>>
>> Looking forward to your analysis.
>>
>> Regards,
>> Bruce
>>
>> On Tue, Dec 28, 2010 at 3:58 PM, Moises Silva
>> <moises.silva at gmail.com <mailto:moises.silva at gmail.com>
>> <mailto:moises.silva at gmail.com <mailto:moises.silva at gmail.com>>
>> <mailto:moises.silva at gmail.com <mailto:moises.silva at gmail.com>
>> <mailto:moises.silva at gmail.com <mailto:moises.silva at gmail.com>>>>
>>
>> wrote:
>>
>> On Tue, Dec 28, 2010 at 11:33 AM, Bruce B
>> <bruceb444 at gmail.com <mailto:bruceb444 at gmail.com>
>> <mailto:bruceb444 at gmail.com <mailto:bruceb444 at gmail.com>>
>> <mailto:bruceb444 at gmail.com <mailto:bruceb444 at gmail.com>
>> <mailto:bruceb444 at gmail.com <mailto:bruceb444 at gmail.com>>>> wrote:
>>
>>
>> I appreciate your feedback and let me know what
>> info I
>> can post
>> here that may help resolve the issue (such as
>> output
>> from dmesg
>> or lspci?).
>>
>>
>> Hi Bruce,
>>
>> The following would be useful for starters:
>>
>> 1. cat /etc/wanpipe/*.conf
>>
>> 2. ifconfig -a (from a working and non-working
>> situation)
>>
>> 3. lspci -v and lsusb -v (from a working and
>> non-working
>> situation)
>>
>> 4. wanrouter hwprobe verbose (from a working and
>> non-working
>> situation)
>>
>> 5. /var/log/messages (near the date the problem
>> happened)
>>
>> Moises Silva
>> Senior Software Engineer
>> Sangoma Technologies Inc. | 100 Renfrew Drive, Suite
>> 100,
>> Markham ON
>> L3R 9R6 Canada
>> t. 1 905 474 1990 x128 | e. moy at sangoma.com
>> <mailto:moy at sangoma.com>
>> <mailto:moy at sangoma.com <mailto:moy at sangoma.com>>
>> <mailto:moy at sangoma.com <mailto:moy at sangoma.com>
>>
>> <mailto:moy at sangoma.com <mailto:moy at sangoma.com>>>
>>
>>
>>
>> --
>>
>>
>>
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