[asterisk-users] Polycoms rebooting themselves

[Tim Nelson]

----- Original Message -----
> Well, we've taken the time to check out the wiring. It's only 3 years
> old and
> looks like the people who did it knew what they were doing. Nice work.
> 
> Rebooting the cable modem, router, and switch didn't fix the problem.
> 
> Also, we had an instance today where ALL of the phones went down
> within
> minutes of each other. The Internet connection was still active.
> 
> Looks like more often than not, all of the phones die at the same
> time.
> 
> Any other ideas?
> 


If they're all powered via PoE on the same switch, look to diagnosing the switch itself. Look for issues with heat (not enough cooling or circulation), or depending on the switch, you could be pulling too much power from the PoE module contained within. Does your switch's PoE module put out enough power for 'X' number of phones at 'Y' number of watts each?

Either of these problems would lead to the switch shutting down or resetting the PoE module which causes your phone reboots.

--Tim