[asterisk-users] Basic queue question

[Lyle McKarns]

The best bet would be to set A to not allow calls to join when its empty of agents (joinwhenempty=no) and then in your dialplan do something like this

exten => X,1,Answer()
exten => X,n,Queue(A|Tt||<time in seconds to try this queue>)
exten => X,n,Queue(B|Tt||<time in seconds to try this queue>)
exten => X,n,Voicemail(<mailbox number>)

This is often called cascading queues.

Thanks,
Lyle J. McKarns
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On 04/12/2011 04:31 PM, satish patel wrote:
Hey Guys!

We have very simple queue with basic options. We have two agent in queue A and B. Issue is if i dial in queue and A is unavailable then call not rollover to B just playing moh and then putting call in voicemail. I want call rollover thing like if A is not available or in case not able to pick call then call should ring B.

what would be the best option for this kind of queue functionality.

-Satish
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