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The best bet would be to set A to not allow calls to join when its
empty of agents (joinwhenempty=no) and then in your dialplan do
something like this<br>
<br>
exten => X,1,Answer()<br>
exten => X,n,Queue(A|Tt||<time in seconds to try this
queue>)<br>
exten => X,n,Queue(B|Tt||<time in seconds to try this
queue>)<br>
exten => X,n,Voicemail(<mailbox number>)<br>
<br>
This is often called cascading queues.<br>
<br>
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<p class="MsoNormal"><span style="font-size: 10pt; font-family:
"Arial","sans-serif"; color: rgb(31, 73,
125);" lang="EN-GB">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family:
"Arial","sans-serif"; color: rgb(31, 73,
125);" lang="EN-GB">Lyle J. McKarns<br>
-------------------------------------------<br>
</span><span style="font-size: 10pt; font-family:
"Arial","sans-serif"; color: rgb(31, 73,
125);">Network Engineering Team</span><span style="font-size: 10pt; font-family:
"Arial","sans-serif"; color: rgb(31, 73,
125);" lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size: 7.5pt;
font-family: "Arial","sans-serif";
color: black;" lang="EN-GB">n|</span></b><b><span style="font-size: 7.5pt; font-family:
"Arial","sans-serif"; color: teal;" lang="EN-GB">m</span></b><b><span style="font-size: 7.5pt;
font-family: "Arial","sans-serif";
color: gray;" lang="EN-GB"> Nexus Management<br>
4 Industrial Parkway<br>
Suite 101<br>
Brunswick, Maine 04011</span></b><b><span style="font-size: 10pt; font-family:
"Arial","sans-serif"; color: rgb(31,
73, 125);" lang="EN-GB"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size: 10pt;
font-family: "Arial","sans-serif";
color: rgb(31, 73, 125);" lang="EN-GB"> <o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size: 7.5pt;
font-family: "Arial","sans-serif";
color: gray;" lang="EN-GB">Tel (USA) : 1 207 319 1105<br>
Tel (UK) : </span></b><b><span style="font-size:
7.5pt; font-family:
"Arial","sans-serif"; color: gray;">0207
100 4968</span></b><b><span style="font-size: 7.5pt;
font-family: "Arial","sans-serif";
color: gray;" lang="EN-GB"><br>
Fax : 1
207 725 8552</span></b><b><span style="font-size: 10pt;
font-family: "Arial","sans-serif";
color: rgb(31, 73, 125);" lang="EN-GB"><o:p></o:p></span></b></p>
<p class="MsoNormal" style=""><b><span style="font-size: 7.5pt;
font-family: "Arial","sans-serif";
color: gray;" lang="EN-GB">Nexus Management, Inc.
Registered Office:
4 Industrial Parkway, Suite 101, Brunswick, Maine.
04011Company
No. 19891257D, Registered in Maine A member of the Nexus
Management Plc
group of companies</span></b><span style="font-family:
"Arial","sans-serif"; color: rgb(31, 73,
125);"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<br>
On 04/12/2011 04:31 PM, satish patel wrote:
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Hey Guys!<br>
<br>
We have very simple queue with basic options. We have two agent in
queue A and B. Issue is if i dial in queue and A is unavailable
then call not rollover to B just playing moh and then putting call
in voicemail. I want call rollover thing like if A is not
available or in case not able to pick call then call should ring
B. <br>
<br>
what would be the best option for this kind of queue
functionality.<br>
<br>
-Satish<br>
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