[asterisk-users] No ringback even though progressinband=yes is set

[Sherwood McGowan]

On 4/7/2011 4:54 PM, Douglas Mortensen wrote:
> I have inbound calls going directly to a ring group. When callers call in, they (the callers) hear complete silence even though the phones that are part of the ring group ARE ringing properly. Employees can answer the calls when their phones ring, and everything works fine.
>
> The problem is simply that the external caller never hears any ringing. Even if the SIP phones in the ring group ring for 5 rings, it is total silence even though there is ringing going on inside of the office.
>
> I'm pretty sure it is a ringback issue.
>
> I'm going to try to turn on SIP debugging & see what I can figure out that way. I do appreciate your help.
>
> -
> Doug Mortensen
> Network Consultant
> Impala Networks
> P: 505.327.7300

If you're using an interface (I believe you said AsteriskNOW), you might
want to check the "Dial Options"...Make sure that 'r' is one of the
options. The reason you're not hearing ringing is probably due to
Asterisk not sending a RINGING signal. If you have 'r' defined in the
dial options in your interface, then AsteriskNOW is probably using a
Dial command that is NOT using your global dial options.

-- 
Sherwood McGowan <sherwood.mcgowan at gmail.com>
Carrier, ITSP, Call Center, and PBX Solutions Consultant