[asterisk-users] Call recording - methodology

[Danny Nicholas]

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Dan Journo
Sent: Wednesday, April 06, 2011 6:29 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call recording - methodology

 

> I am looking for a solution to record calls that come into our Asterisk 

> server. I am hoping for something that is easy to use - however, if I 

> have to modify it to make it easier to use, I do not mind.

 

> Does anyone know of any opensource or otherwise solutions out there that 

> I can try out?

 

We give our clients to option of either recording all calls, or allowing the
operator to press *1 during a call to start recording manually.

 

Using Asterisk 1.4, this is what we do:-

 

We created a Macro in extensions.conf like this:-

 

      [macro-mixmon]

      exten => s,1,GotoIf($["${XAD}" = "0" | "${XAD}" =
""]?startrec:donothing)

      exten => s,n(startrec),GotoIf($["${ARG1}"=""]?beep:nobeep)

      exten => s,n(beep),Playback(/var/lib/asterisk/sounds/rec1)

      exten => s,n(nobeep),Set(XAD=1)

      exten => s,n,MixMonitor(FILENAME.wav,b)

      exten => s,n(donothing),MacroExit

 

(please note, FILENAME.wav is usually ${UNIQUEID:0:10}, but I changed it to
make it easier for you to understand. You'll need to change it back to
something like ${UNIQUEID:0:10}.wav if you are recording multiple calls
because otherwise they'll be constantly saved to FILENAME.wav and you'll
lose all the previous calls.)

(please note, /var/lib/asterisk/sounds/rec1 is a beep tone so that the
operator knows that he's successfully started the recording.)

 

Then to recording every call, we add this before the DIAL(SIP/extension)
command in extensions.conf:-

 

      exten => _9.,14,Macro(mixmon,nobeep)

 

If you don't want to record every call, you can give the operator the option
of press *1. We did this by adding the following to features.conf:-

 

      MixMonApp => *1,self/both,Macro,mixmon

 

Hope that helps.

 

Dan Journo

Kesher Communications (UK)

Business Phone Systems <http://www.keshercommunications.com/>  | Hosted PBX
<http://www.keshercommunications.com/hostedpbx.html> 

 

 

[Danny Nicholas] 

Good solution, Dan - 2 additions - asterisk has a "beep" sound built in to
most sound sets and there is also a nice "disclaimer" file you can use
"this-call-may-be-monitored-or-recorded"

 

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