[asterisk-users] Call Center: scripting for call routing, reporting, login and logout, CTI

[Matt Florell]

On Tue, Sep 7, 2010 at 2:56 PM, bilal ghayyad <bilmar_gh at yahoo.com> wrote:

> Hi All;
>
> I would like to use Asterisk for a call center, but really does not know if
> Asterisk support the following in a good way:
>
> 1) Ability to do an inteligent routing, so to route the call to the proper
> skill group based on the caller information?
>
> 2) If I can create skill groups and then the agent will login to this skill
> group.
>
> 3) What about reporting to check the call center performance? How can I get
> it?
>
> 4) To have integration with the CRM, how to be done? Is it using CTI or
> how?
>
> 5) Is it possible that agent to login and logout and be ready and not
> ready?
>
> Appreciate your kindly advise and help.
> Regards
> Bilal
>

Hello,

ViciDial can also do this out of the box. It has skills-based routing as
well as queue prioritization and a web-based agent screen that easily
integrates with web-based CRM systems. It is also Open Source and has no
licensing costs:

http://www.vicidial.org

MATT---
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