[asterisk-users] Manuplating Queue

[Hoggins!]

 Hello,

We use call parking for this feature. It might not be the best solution,
but it works quite well. We tweaked the parking values a little bit so
that the parked callers don't timeout too quickly. The receptionist
fills up a dynamic list that the presenter can consult, and knows which
caller he picks up by dialing 701, 702, 703, etc. (call parking is at
700 in our setup).

Of course, we would have loved to have a visual solution (a good
receptionist console), but we don't have time to create one for our own
usage, and many solutions over the web are not compatible with our
Asterisk version (1.6.2.x).

Hope this helps.

    Hoggins!

Le 04/09/2010 14:42, Timothy Smith a écrit :
> Hi,
>
> I am implimenting a solution for a radio station where by calls are
> first received by an attendant, who interviews the caller and then
> places the call in a queue along with some information about the
> caller. The radio presenter can then choose which call to pick up
> depending on those in the queue.
>
> My question is,  how can it be possible for call to skip other calls
> in the queue and be picked up? Are queues the best mothod of
> implimenting this?
>
> Thanks very much for your help.
>
> Tim
>
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