[asterisk-users] Queue Agent Getting Additional Calls When on the Phone

[Matt Darnell]

We have a queue that agents log into through the dial plan.  Extension
Sip/101 logs in as Agent/101

We have 'ringinuse = no' in the queues.conf file.

The issue is that when Ext 101 is on a 'non queue' call (they placed a
call, someone called their DID, etc) they still receive queue calls.

Is there a way to stop this from happening?

-Matt