[asterisk-users] ExtenSpy Problem [SOLVED]

[Ishfaq Malik]

Ishfaq Malik wrote:
> David Backeberg wrote:
>   
>> On Mon, Mar 15, 2010 at 1:19 PM, Ishfaq Malik <ish at pack-net.co.uk> wrote:
>>   
>>     
>>> David Backeberg wrote:
>>>     
>>>       
>>>> On Fri, Mar 12, 2010 at 11:31 AM, Ishfaq Malik <ish at pack-net.co.uk> wrote:
>>>> You didn't mention version. Could be relevant.
>>>>       
>>>>         
>>   
>>     
>>> Apologies for not adding the version, it's 1.4.17
>>>     
>>>       
>> Yeah, that's relevant.
>>
>>   
>>     
>>> I will try ChanSpy to see what happens and post the results but it
>>> doesn't really do what I need whereas ExtenSpy does (the functionality
>>> is required for a call centre to listen in on incoming calls and they
>>> are not the only people using the asterisk server i.e. hosted VoIP for
>>> multiple customers and using RealTime to boot).
>>>     
>>>       
>> Do it on a test machine first. ChanSpy on 1.4.17 while running
>> MixMonitor may crash asterisk. You might want to consider upgrading to
>> latest 1.4 while you're at it to avoid the possible crash.
>>   
>>     
> I always work on a test machine, we have a production environment, and 
> test environment and a development environment. We're using the latest 
> stable ubuntu version so upgrading is not really an option.
>
> There are currently over 1500 sip extension attached to the production 
> server and close to 200 numbers coming in to their own dial plans. Any 
> version upgrade would have to be done by itself outside of any other 
> development to make sure that nothing breaks.
>   
>> I do realize you want ExtenSpy because that's the way you originally
>> planned it. I will let you know that ChanSpy works if you can come up
>> with a clever way to demonstrate which Chan to Spy on. And yes, I use
>> it in a call center environment, while running MixMonitor, on 1.6.0.
>> series
>>
>>   
>>     
> I'm sure I can think up some way to use ChanSpy. I was more hoping that 
> the issue I was having with ExtenSpy was familiar to someone as I can't 
> see that I'm doing anything wrong. I really want to be able to tell that 
> customer to dial 5 or any other arbitrary number and then the extension 
> number they wish to listen in on as that would be a very user friendly 
> system.
>
> Thanks
>
> Ish
>
>   
I got ChanSpy to behave exactly the way I was trying to get ExtenSpy to 
so thanks for all the input.

Ish
-- 
Ishfaq Malik
Software Developer
PackNet Ltd

Office:   0161 660 3062