[asterisk-users] Priority between calls in different queues

[Hapworth Slim]

On 6/10/10, Hapworth Slim <hpvgtfjdjbpktpqt at gmail.com> wrote:
> I'm trying to figure this out.  I have agents answer calls from two
> different queues.  We have things set up so that these agents only
> "see" one call at a time.  Let's say an agent picks up a call while
> there are calls waiting in both queues.  Clearly the head of one of
> the queues will now start ringing through to the other agents.  But
> which one?
>
> Is that something that can be configured, perhaps by saying one queue
> has priority, or the older call has priority, or something different?
> Or is it something non-deterministic?

I haven't gotten any answers to my questions.  Is it because no one has
read them or because no one else can figure it out either?

I tried looking at the documentation I could locate on the internet,
but I couldn't find anything that addressed this issue.  The closest
thing I could find was something about setting the queue weights, but
it didn't say what happens when the weights are equal or not set.