[asterisk-users] Attended Transfer question

[Warren Selby]

I've been asked to implement the following transfer workflow in an asterisk
system, and I'm not seeing an easy way to do the bolded steps below (steps 4
and 5 for those with a text-only email client):

1 - Put the call on hold
2 - Call the extension for the staff member needed
3 - Give them a rundown of the  caller and situation
*4 - Bring the caller on with the staff member the call will be transferred
to
5 - The person transferring the call will recap the situation with the
caller and staff member the call will be transferred to*
6 - Transfer the call and drop off without the call being dropped

Now, the way things work now:

1 - Press the transfer button on the phone, putting the original call on
hold.
2 - Dial the staff member needed.
3 - Explain situation.
4 - Press transfer button on phone again, transferring the caller to the
staff member, removing yourself from the call entirely.

Any suggestions?

-- 
Thanks,
--Warren Selby
http://www.selbytech.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100723/15feeee4/attachment.htm