[asterisk-users] New feature in app_queue: Give members a penalty time for not answering (help testing)

[Håkon Nessjøen]

Hi,

I've uploaded a new patch at
https://issues.asterisk.org/view.php?id=16722which adds a new option
to queues.conf. The new option is
notpresent-penalty, which is an amount of seconds to wait before calling a
agent that doesn't answer, again. This feature is especially nice if you are
using penalties on members of a queue.

I would be very happy if someone could help me test this feature, and report
back to the issue tracker.

To test this feature, patch an asterisk-trunk source tree, set
notpresent-penalty to for example 30 seconds, set up a queue with three
members:

penalty, member
0, member1
0, member2
1, member3

Then call into the queue, and the queue calls member1, either take the call,
or neglect to answer it. He should now be unavailable for the next 30
seconds.
When the other members phone rings (member2), neglect to answer this phone
too.

Now both agents in penalty level 0 should be unavailable, and the caller
should be sent to member3.

If this happends; test successfull.

Håkon
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100128/974bcbc5/attachment.htm