Hi,<br><br>I've uploaded a new patch at <a href="https://issues.asterisk.org/view.php?id=16722">https://issues.asterisk.org/view.php?id=16722</a> which adds a new option to queues.conf. The new option is notpresent-penalty, which is an amount of seconds to wait before calling a agent that doesn't answer, again. This feature is especially nice if you are using penalties on members of a queue.<br>
<br>I would be very happy if someone could help me test this feature, and report back to the issue tracker.<br><br>To test this feature, patch an asterisk-trunk source tree, set notpresent-penalty to for example 30 seconds, set up a queue with three members:<br>
<br>penalty, member<br>
0, member1<br>
0, member2<br>
1, member3<br>
<br>Then call into the queue, and the queue calls member1, either take the call, or neglect to answer it. He should now be unavailable for the next 30 seconds.<br>When the other members phone rings (member2), neglect to answer this phone too.<br>
<br>Now both agents in penalty level 0 should be unavailable, and the caller should be sent to member3.<br><br>If this happends; test successfull.<br><br>Håkon<br>