[asterisk-users] Beginners Guide to setting up a Call Centre

[Lenz Emilitri]

Yes it is - we have thousands of happy clients worldwide. :)

My suggestion is to go for somebody who has relevant experience and is going
to do the install for you. Unless your CC is very small, you don't want to
be looking up the manuals when you went live and start having quality
issues....

If you need some pointers in your area, please contact me off-list.
l.


2010/1/12 Peter Childs <pchilds at bcs.org>

> This is currently still at a proof of concept stage.
>
> After being mis-sold a Alcatel phone system, that does None of the
> things we asked for.... (Ok it takes calls but that's about it) We are
> looking at alternatives to try and bring some of the features we
> previously had on our old Analogue STS phone system.
>
> Looking at all the docs I can find Asterisks looks like it should be
> able to do the job and a whole lot more.
>
> This is for a small call centre so ideally we want all the features of
> an average call centre, ACD, Call Recording, Queue's etc etc.
>
> Any pointers on how to get started would be most helpful.
>
> Peter.
>
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-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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