[asterisk-users] Weird Polycom SP 650

[Lee, John (Sydney)]

Bon journo Aldo.

> I am having several issues with my first SP 650.
>   	* Assembly: 	2345-12600-001 Rev.G
>
I have deployed more than 200 IP650 with the same assembly as yours and
so far there are no problems.

> The first thing I have noticed is that I was not able to upgrade the
> unit's firmware with the one currently available in the support area
> for this phone. The TFTP setup I used had worked for the upgrade of
> some additional SP's (SP 320/330); besides the fw files, that I got
> twice, even if I am not sure that this is necessary.
> 
I am using bootROM 4.2 and SIP 3.1.2
You may have a problem with the boot server or its permissions (just a
guess).  You have to go through your boot server and find out why.  No
easy way unfortunately.

> The second strange occurrence is the inability to change the unit's
> display language (to Italian settings).
>
I just tried changing my phone to Italiano and was successful.
The language files are in the SIP software and so maybe because you
cannot upgrade your SIP release, that is why you cannot switch to
Italiano.

> I was however able to activate the BLF function (through a
> customisation found online for the sip.cfg config file), joined with
> the activation of the 'Presence' setting for some custom created
> entries of the Directory of the phone.
>
Well done.  BLF is not that straightforward for Polycom phones.  Some
workaround is required.

> Needless to say that the other SP 330 have no similar issue, with
> 'copy cat' settings in the sip.conf file.
>
The config of 650 is very similar to those of 330.  By right, if it
works for 330, it should also work for 650.

Hope this helps!


> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of Aldo Bergamini
> Sent: Monday, 11 January 2010 10:01 AM
> To: asterisk-users at lists.digium.com
> Subject: [asterisk-users] Weird Polycom SP 650
> 
> Hi,
> 
> I am seeking help with the installation of a Soundpoint 650 desk
phone.
> 
> Although I have some experience (and a good one! no single issue so
> far, besides the problem I am trying to solve...) installing a few SP
> 320/330 units, I am having several issues with my first SP 650.
> 
>   Polycom SP 650 Data:
> 
>    	* P/N:		3150-11530-212
>   	* SD Sound
>   	* FW:		2.1.2.0078
>   	* Assembly: 	2345-12600-001 Rev.G
> 
> The first thing I have noticed is that I was not able to upgrade the
> unit's firmware with the one currently available in the support area
> for this phone. The TFTP setup I used had worked for the upgrade of
> some additional SP's (SP 320/330); besides the fw files, that I got
> twice, even if I am not sure that this is necessary.
> 
> The second strange occurrence is the inability to change the unit's
> display language (to Italian settings).
> 
> I was however able to activate the BLF function (through a
> customisation found online for the sip.cfg config file), joined with
> the activation of the 'Presence' setting for some custom created
> entries of the Directory of the phone.
> 
> Furthermore, once installed at my customer's site I had to fiddle with
> problems related to DTMF tones. The customer reported that she could
> not link to voicemail, to get messages. And as a matter of fact when I
> checked there was no way to dial the password into Asterisk, until I
> changed the SIP settings for this extension to 'Inband'.
> 
> Needless to say that the other SP 330 have no similar issue, with
> 'copy cat' settings in the sip.conf file.
> 
> What is however a complete disaster is what happens when the user is
> talking on a call, and for any reason, a second calls is presented to
> the unit by the Asterisk 1.6 server.
> 
> The user has its headset speaker muted (and therefore thinks that the
> call was lost/ended abruptly), yet the party at the other end of the
> call is still alive and well (aka connected) and has no idea we my
> user starts blabbering about problems to the call.
> 
> Does anybody have similar experiences with the 650? There is very
> little I did differently on this unit than on the other SP 330s that
> are running without a problem, on the same Asterisk setup..
> 
> Any additional questions are more than welcome!
> 
>   Kind regards
>   Aldo
> 
> 
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