[asterisk-users] Can an agent Login to a queue and be paused

[Mariano Lecuona]

YEas actually a Web Gui is the best idea. My dialplan gives a backup
solution for login

2010/2/8 Robert Grignon <rgrignon at fleetone.com>

>  Not a bad idea... We use queuemetrics and the login is done via Web GUI.
> I could easily just send it to pause upon login...
>
>  ------------------------------
> *From:* asterisk-users-bounces at lists.digium.com [mailto:
> asterisk-users-bounces at lists.digium.com] *On Behalf Of *Mariano Lecuona
> *Sent:* Monday, February 08, 2010 8:20 AM
>
> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
> *Subject:* Re: [asterisk-users] Can an agent Login to a queue and be
> paused
>
> What Id did was on the dialplan, create an specifica extension for login
> agents. Lets say Agent/10017, then
> When dial 2110017 the agents is promts for Agent passwd.Then I have a macro
> only for pausing agents depending on the meaning.
> So if the agent is successfully granted on the Login Context, that same
> context goto pause macro.
> Quick example:
>
>  [queues_logon]
> ; Agent Login Procedure
> exten => _211XXXX,1,Answer()
> exten => _211XXXX,n,NoCDR()
> exten => _211XXXX,n,GotoIf($[${LEN(${AGENTBYCALLERID_${CALLERID(number)}})}
> > 1 ]?4:5)  ; Check that the physical extension is free
> exten => _211XXXX,n,AgentCallbackLogin(${EXTEN:2},,${CALLERID(number)})  ;
> Ask for agent password and log the agent on
> exten => _211XXXX,n,Macro(agent_pause_reason,${EXTEN:2},30)  ; Put Agents
> into Initial Paused State on the Queue
> exten => _211XXXX,n,Hangup()
>
> [macro-agent_pause]
> ;  ${ARG1} - Agent_nro
>
> exten => s,1,PauseQueueMember(|Agent/${ARG1})
> exten => s,n,MacroExit
>
> 2010/2/8 Lenz Emilitri <lenz.loway at gmail.com>
>
>> I'm not sure if this works for newer versions of Asterisk, but on old
>> ones, you could pause an agent and THEN log him on, and he'd be paused.
>> l.
>>
>>
>> 2010/2/4 Robert Grignon <rgrignon at fleetone.com>
>>
>>>
>>> I thought there was an option for this but cant find it....
>>>
>>> We have a busy callcenter and I would like the agents to log in and be
>>> in a paused state upon login... Right now they login and they are
>>> instantly receiving a call....
>>>
>>> Thanks for the input...
>>>
>>
>> --
>> Loway - home of QueueMetrics - http://queuemetrics.com
>>
>>
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>
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