[asterisk-users] Dynamic agent showing as "Invalid"

[Miguel Molina]

Jordan Kirby escribió:
>
> Hi,
>
>  
>
> I have written some very simple dialplan logic for our call centre 
> agent system so that when we log an agent into the queue they login as 
> something like:
>
>  
>
> Local/4223 at RoamingAgent/n
>
>  
>
> We have the occasional problem whereby Asterisk sees an agent as Invalid:
>
>  
>
> Local/4223 at RoamingAgent/n with penalty 10 (dynamic) (Invalid) has 
> taken no calls yet
>
>  
>
> Can anyone shed any light on what asterisk would consider Invalid? If 
> I restart asterisk the problem goes away for some time and when it 
> reoccurs it isn't always the same agent. All other agents using the 
> methods to login/out are working fine. Just logging this agent out and 
> back in again doesn't correct the problem.
>
>  
>
> The RoamingAgent code just looks up the SIP extension for any given 
> agent from the asterisk database and sends the call there.
>
>  
>
> We're using Asterisk 1.6.2.0.
>
>  
>
> Thanks
>
>  
>
> Jordan
>
>  
>
>  
>
Normally asterisk shows local channels as Invalid when there is not a 
valid extension and context where it points to. In your case, there may 
not be a 4223 extension on the RoamingAgent context. Try fixing and 
reloading your dialplan, and reloading the app_queue.so module for it to 
recheck the local channel member definitions.

Hope it helps.

Cheers,

-- 
Ing. Miguel Molina
Grupo de Tecnología
Millenium Phone Center

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