[asterisk-users] chanspy and DISA

[Steve Edwards]

>> On Tue, 29 Sep 2009, John Millican wrote:
>>
>>> I have a request for remote users to be able to dial through the system
>>> so that the sales managers can barge/chanspy on the sales force. I have
>>> the DISA part working with authentication(rather straight forward) but
>>> what I can not figure out is how to enable the supervisors to be able to
>>> barge on these calls.  Is there a way to find the channel to barge on
>>> that would be usable by NON tech people?

> Steve Edwards wrote:

>> How do you see this working? I'm guessing the manager would like to either
>> key in an agent ID number or be able to step through agents?
>>
>> The chanspy() "g" option may be part of your solution.
>>
>>      g(grp) - Match only channels where their ${SPYGROUP} variable is set
>> to 'grp'.
>>

On Tue, 29 Sep 2009, John Millican wrote:
>
> Exactly, the problem is I can not determine the channel that DISA 
> receives or places the call on.  Is there a way to set this in the dial 
> plan? Or am I just missing something simple?  It was suggested to use 
> the AMI and present the info as a web page but this will require 
> retraining the manager, as we all know this is a notoriously difficult 
> process.

Is the manager or are the agents using disa()?

How about:

         exten = *,n,                    set(SPYGROUP=ALLOW-SPYING)

for the agents and:

         exten = *,n,                    chanspy(,g(ALLOW-SPYING))

the manager?

-- 
Thanks in advance,
-------------------------------------------------------------------------
Steve Edwards       sedwards at sedwards.com      Voice: +1-760-468-3867 PST
Newline                                              Fax: +1-760-731-3000