[asterisk-users] chanspy and DISA

[John Millican]

Steve Edwards wrote:
> On Tue, 29 Sep 2009, John Millican wrote:
> 
>> I have a request for remote users to be able to dial through the system 
>> so that the sales managers can barge/chanspy on the sales force. I have 
>> the DISA part working with authentication(rather straight forward) but 
>> what I can not figure out is how to enable the supervisors to be able to 
>> barge on these calls.  Is there a way to find the channel to barge on 
>> that would be usable by NON tech people?
> 
> How do you see this working? I'm guessing the manager would like to either 
> key in an agent ID number or be able to step through agents?
> 
> The chanspy() "g" option may be part of your solution.
> 
>      g(grp) - Match only channels where their ${SPYGROUP} variable is set 
> to 'grp'.
> 

Exactly, the problem is I can not determine the channel that DISA
receives or places the call on.  Is there a way to set this in the dial
plan? Or am I just missing something simple?  It was suggested to use
the AMI and present the info as a web page but this will require
retraining the manager, as we all know this is a notoriously difficult
process.
JohnM