[asterisk-users] Queues with unavailable members

[RSCL Mumbai]

What is the command to log off the agents ?

Thx


On Wed, Oct 14, 2009 at 6:45 PM, Lenz Emilitri <lenz.loway at gmail.com> wrote:

> You could configure them as agents and have them log off automatically
> after a while they're not responding.
> l.
>
>
>
> 2009/10/14 Benny Amorsen <benny+usenet at amorsen.dk<benny%2Busenet at amorsen.dk>
> >
>
>> We have the possibly rather unique setup where we have cell phones
>> posing as SIP devices. The SIP registration for those unfortunately
>> doesn't go away just because the phone is off, since the registration is
>> done by our cell-phone<=>SIP gateway, and that gateway has no way of
>> knowing whether the phone is on or off.
>>
>> This is usually ok, but it gets problematic if the cell phone is a
>> member of a queue. In that case Queue() keeps sending the call to the
>> phone, and the cell-phone<=>SIP gateway dutifully makes a call, which is
>> then rejected by the cellular network. A few seconds later, Queue()
>> tries again. This needlessly wastes resources both in Asterisk and in
>> the cellular network.
>>
>> One idea is to run the call through chan_local (we do this anyway
>> because we need to format the caller-ID differently for different
>> phones) and then record if a call is rejected, and for the next
>> 30 seconds just abort if we are asked to send a call to that particular
>> phone. The downside is that we are still running a call through part of
>> the dial plan, but at least it can be done in perhaps 3 lines of code.
>>
>> I would very much like to hear about smarter ways to do it.
>>
>>
>> /Benny
>>
>>
>>
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>
>
>
> --
> Loway - home of QueueMetrics - http://queuemetrics.com
>
>
> _______________________________________________
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