[asterisk-users] Queues with unavailable members

[Lenz Emilitri]

You could configure them as agents and have them log off automatically after
a while they're not responding.
l.



2009/10/14 Benny Amorsen <benny+usenet at amorsen.dk<benny%2Busenet at amorsen.dk>
>

> We have the possibly rather unique setup where we have cell phones
> posing as SIP devices. The SIP registration for those unfortunately
> doesn't go away just because the phone is off, since the registration is
> done by our cell-phone<=>SIP gateway, and that gateway has no way of
> knowing whether the phone is on or off.
>
> This is usually ok, but it gets problematic if the cell phone is a
> member of a queue. In that case Queue() keeps sending the call to the
> phone, and the cell-phone<=>SIP gateway dutifully makes a call, which is
> then rejected by the cellular network. A few seconds later, Queue()
> tries again. This needlessly wastes resources both in Asterisk and in
> the cellular network.
>
> One idea is to run the call through chan_local (we do this anyway
> because we need to format the caller-ID differently for different
> phones) and then record if a call is rejected, and for the next
> 30 seconds just abort if we are asked to send a call to that particular
> phone. The downside is that we are still running a call through part of
> the dial plan, but at least it can be done in perhaps 3 lines of code.
>
> I would very much like to hear about smarter ways to do it.
>
>
> /Benny
>
>
>
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-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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